Clinic Policies

Confidentiality

We abide by the code of patient confidentiality and do not disclose any information to any one other than the patient or legal guardian. This includes, test results, appointment times or any other medical information.

We require a written witnessed consent form/letter from the patient stating what information can be disclosed or discussed with a specified individual. The consent will be valid until revoked by the patient.

Scheduling

We encourage our patients to limit their visits/ walk-in visits with doctors to one or two issues to keep our wait times short. Follow up visits can be scheduled for more complex medical issues or non-urgent matters.

Test Results

Due to patient confidentiality and quality of care, we only discuss patient test results including consult reports in person. Please contact our office to schedule an appointment to discuss your test results with your family doctor/ordering physician.

Prescription Refills

We encourage our patients to book an appointment for prescription renewals a week or two prior to running out of their medications.

All prescription refill requests faxed to us by a pharmacy will be subject to a fee of $55.00 to be paid by the patient. This service is not covered by Alberta Health Care and is considered an uninsured service. To avoid this fee an appointment is required.​

Due to the COVID PANDEMIC, we are not doing Rx refill via faxes from the pharmacy. If we receive a fax, you will be called to come into clinic and or do a phone consult with your family provider.

Uninsured Services

Based on the 2018 AMA guidelines

Many services we provide to our walk-in and family practice patients are not covered by Alberta Health Care. These services include but are not limited to completion of insurance forms, driver’s medical, Blue Cross Special Authorization forms, employment-related fitness forms, sick notes , notes for a third party and many letters, etc. Patients are directly responsible for the cost.

Please click here to see the full list Uninsured Services and fees.

​Cancellations

Westglen Medical Centre requires 48 hours notice to cancel Complete Physicals, Complex Appointments and Meet and Greet appointments.

All other appointments require 24 hours notice.

You can now email a request to cancel your appointments by emailing the clinic at wgmcancellations@gmail.com. 24 hour/48 hour notice is still require with the email. NO bookings or rescheduling can be done through the email. You must call the clinic directly.

WGM bills for same day cancellations or missed appointments and the fee ranges is based on the length of your booking. If you require further information feel free to ask the booking staff when you call to arrange your appointment.